Specifications, Instructions & Help

This page assists you with your printing job. It also contains answers to some of the most Frequently Asked Questions.

I have ordered a job. Where do I send files?

Please send the files to:

Please note your order number in the email.

What are the specifications for print-ready artwork?

Please compile your artwork to the following standard:

• Format: 300 DPI Adobe® PDF CMYK
• Bleed: 5mm bleed
• Safety Margin: 5mm safety margin
• Crop Marks: 3mm out

What are the common sizes?

• Business Card - 90 x 55 mm (w X h)
• A3 - 297 x 420 mm (w X h)
• A4 - 210 x 297 mm (w X h)
• A5 - 148 x 210 mm (w X h)
• A6 - 105 x 148 mm (w X h)
• DL - 210 x 99 mm (w X h)

What are the payment terms?

Full payment required in advance prior to any production.

Can I pay on pickup or later by invoice?

COD payments and 7-day invoices are only available for specific pre-approved company accounts.

I don't have a print-ready PDF file. Are there FREE templates for business cards and flyers?

You will need to order professional graphic design. Please select the "Graphic Design" category to see a list of options and prices.

How do I supply content for graphic design?

If you have ordered graphic design, please supply the following:

• Text Content - as DOC (Microsoft® Word), ODT (OpenOffice/LibreOffice) or TXT;
• Instructions - as DOC (Microsoft® Word), ODT (OpenOffice/LibreOffice) or TXT;
• Photographs - as JPEG hi-resolution;
• Logo - as EPS or AI (Adobe Illustrator). PDF files may also be accepted;